IT Support Engineer


ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified candidates to join us to help us succeed in the US market.


IT Support Engineer 



·         Troubleshoot/resolve/escalate system and subsystem configuration, interface, hardware, software, and/or data faults

·         Document problems and abnormalities detected during execution of the ATP and escalate for prompt resolution

·         Support network upgrades, deployments, and testing

·         Inter-opt testing with other vendors as well as Lab demonstrations

·         Knowledge and ability with remote support methods

·         Solid understanding of and ability to install, configure and test workstation hardware

·         Work with switches/routers on configurations/troubleshooting and monitoring

·         Ability to translate standards into test plans and execute

·         Work in network integrations and validation with other team members

·         Fundamental knowledge voice data networks and IP networks


Skills and Experience:

·         Minimum of 1-3 years IT support experience including experience servicing customers in the field

·         In-depth knowledge of network architecture, design and analysis in diverse computing environments

·         Bachelor's degree in computer science or relevant field

·         Bilingual in English and Mandarin 

·         Must have experience troubleshooting personal PC and printer issues, including hardware and software

·         Must have IT support experience for any personal IT issues

·         Systems administrators experience with Windows Server 2008, 2012 R2

·         Strong knowledge on TCP/IP, DNS, FTP and VPN connection

·         Strong knowledge on enterprise network and telephone system

·         Time management and organizational skills

·         Working knowledge of UNIX, Oracle and Linux OS, Windows server, Windows 7 & 10

·         Understanding basic command of Cisco routers/switches


ZTE (USA), Inc. is an Equal Opportunity Employer and is committed to a diverse and talented workforce. It is our policy to conduct background checks on candidates selected for hire. The background checks consist of Employment, Education, Criminal and drug screen. 


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